Privacy & Security

Author: Graeme G  

Our commitment to you

CleanX Cleaning Supplies is committed to protecting your privacy. We understand your concern with how your personal information is used and shared and we will always handle your personal information securely and carefully. Any information that you provide to us remains private and is only used for the purposes you have chosen and to keep you informed about future offers.

 

Security

We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it. In particular, we want you to feel confident in dealing with us on the internet.

 

  • Is it safe to use my credit card?
    Yes it is. Our SSL (Secure Sockets Layer) server software encrypts (turns into code) all of your personal information, including your credit card number, name, address, and phone number, so that no one else can read it. It's the best technology available today for making e-commerce transactions safe.

You can identify a secure order form by the presence of a locked padlock on your internet browser or in the bottom left (or right) hand side of your screen. The major credit card vendor warranties guarantee all unreceived items are not charged. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with CleanX Cleaning Supplies. As a result it is much safer to use your credit card on the web than in a restaurant or other commercial consumer service.


Alternatively, you can order from us by telephone, fax or by mail with a cheque or money order.


As with all credit card transactions, when ordering online, you do so at your own risk. While CleanX Cleaning Supplies takes all precautionary measures available, we do not make any warranties or assurances regarding the safety of online transactions, nor do we accept any liability for damages or other forms of monetary relief for matters related to, or in connection with the transaction, regardless of the cause of action. Please contact your credit card vendor should you have any questions.

 

  • What happens once I've placed my order?
    Once you place an order with CleanX Cleaning Supplies, you will receive an order confirmation email. If you have any questions along the way, just call us at +617 3339 1560 or email us at sales@cleanx.com.au

  • SSL text.
    Our Secure Server encrypts (turns into code) all transactions using the same schemes employed by major financial institutions. This means that even if somebody managed to intercept an order on its way from you to us, it would be next to impossible for them to recognise it as such because all they would see is a code. It would take a long time for them to be able to retrieve the encrypted card number from this code. How long is a long time? Using a computer that can execute 1 million instructions per second would take someone 64 years to decrypt your card number.
    Yes. By itself, a website has no way of knowing if it has previously been visited by you. Even if you have just moved from one page to another on the same site, that site cannot 'remember' you without the help of a small piece of data such as a Cookie. You can turn cookies on or off through your browser's Options or Preferences.

  • Are Cookies Used?
    Using cookies allows us to build your personal shopping list for you. We do not use cookies to collect private personal data about you.

Note that any information collected will be about your browser and connection, rather than personal details as such, unless you specifically provide those details. Keep in mind that most Cookies are used on the Web to provide you with additional functionality, rather than invade your privacy.

 

 

Privacy
The confidentiality of your personal information is something we take very seriously. We will not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

 

 

If you have any questions or comments about our Security or Privacy Policies and Practices, please do not hesitate to contact us.